Does the word “eaches” mean anything to you? Do you know your omnichannel from your multichannel, your NDCs from your LATs, your dark stores from your cross-docks? In short, do you speak retail logistics? It’s a language that is fast evolving as a growing proportion of sales are made online, and retailers’ distribution networks are re-engineered to serve a much more dynamic market. In this special report for Estates Gazette, I investigated what this means for the traditionally unglamorous world of sheds – and found that what goes on behind the scenes is a lot more interesting than you might expect… Also in this issue: I interviewed Dino Rocos, operations director at John Lewis, on being a market-leader in omnichannel distribution and how it’s planning to stay ahead of the competition, and the customer.