So that’s what goes on in the East Midlands

Does the word “eaches” mean anything to you? Do you know your omnichannel from your multichannel, your NDCs from your LATs, your dark stores from your cross-docks? In short, do you speak retail logistics? It’s a language that is fast evolving as a growing proportion of sales are made online, and retailers’ distribution networks are re-engineered to serve a much more dynamic market. In this special report for Estates Gazette, I investigated what this means for the traditionally unglamorous world of sheds – and found that what goes on behind the scenes is a lot more interesting than you might expect… Also in this issue: I interviewed Dino Rocos, operations director at John Lewis, on being a market-leader in omnichannel distribution and how it’s planning to stay ahead of the competition, and the customer.

Author: Katie Puckett

I am an experienced journalist, copywriter and editor who has covered the built environment for nearly 20 years. I’ve interviewed thousands of senior executives, politicians and experts in many fields and travelled to report on stories throughout Europe, the US, the Gulf states and India. My articles have appeared in many business and professional titles including Building, Estates Gazette, Inside Housing, the Bartlett Review, Insurance Times and Lloyd’s Market. I am co-author, with architect Bill Gething, of Design for Climate Change, published by RIBA, and I launched and edit The Possible, a thought leadership magazine for global engineering firm WSP. I'm also co-founder of Wordmule, an editorial studio that specialises in buildings and cities.

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