How not to get into a fight with a brickie

Before I wrote this piece for Construction Manager, I struggled to picture a room of builders discussing their feelings and filling in personality tests. But a growing number of contracting firms are using exactly these methods to help staff win friends and influence people on site. I spoke to the owners of some of the muddiest boots in the business to find out whether you can really teach site management in a classroom, and compiled a handy quiz to help readers identify their own management style.