Lies, damned lies and insurance fraud

Fraud costs insurers millions every year, so detecting it is big business. I investigated “voice stress analysis” software, which is supposed to monitor micro-tremors in your voice to suss out when you’re lying. Some insurers swear by it, but others have found their teams of former social workers and police officers consistently outperform any computer. Meanwhile, scientists in the US have said VSA is about as effective as astrology, and there’s even an application for the iPhone. Why not try it for yourself?

Author: Katie Puckett

I am an experienced journalist, copywriter and editor who has covered the built environment for nearly 20 years. I’ve interviewed thousands of senior executives, politicians and experts in many fields and travelled to report on stories throughout Europe, the US, the Gulf states and India. My articles have appeared in many business and professional titles including Building, Estates Gazette, Inside Housing, the Bartlett Review, Insurance Times and Lloyd’s Market. I am co-author, with architect Bill Gething, of Design for Climate Change, published by RIBA, and I launched and edit The Possible, a thought leadership magazine for global engineering firm WSP. I'm also co-founder of Wordmule, an editorial studio that specialises in buildings and cities.